Return Policy

At Maaz Distribution Network, customer satisfaction is important to us. We are committed to providing high-quality halal and international food products to grocery stores, restaurants, retailers, and food service businesses throughout the Midwest. If you experience an issue with your order, we encourage you to contact us so we can work toward a prompt resolution.

Returns Eligibility

Due to the nature of food products, returns are generally limited to items that arrive damaged, defective, or incorrect. Products that have been opened, partially consumed, improperly stored after delivery, or damaged due to customer handling may not be eligible for return or replacement.

To qualify for a return request, customers should notify our team within 48 hours of receiving their order. Requests submitted after this period may not be accepted unless otherwise required by applicable law.

Damaged or Incorrect Orders

If you receive products that are damaged during transit or if you receive the wrong items, please contact our customer service team as soon as possible. To help us process your request efficiently, we may ask for:

• Your order number.
• A description of the issue.
• Photographs of the damaged or incorrect product.
• Photographs of the packaging, if applicable.

Once the information has been reviewed, we will determine whether a replacement, store credit, or refund is appropriate.

Non-Returnable Items

For health, safety, and quality assurance reasons, the following items are generally not eligible for return:

• Perishable food products.
• Frozen foods that have thawed after delivery due to improper storage.
• Products that have been opened or used.
• Special order or customized products.
• Clearance or final sale items, where applicable.

Refund Process

Approved refunds will be processed using the original payment method whenever possible. Depending on your financial institution or payment provider, it may take several business days for the refund to appear in your account.

In some situations, Maaz Distribution may offer a replacement product or account credit instead of a monetary refund.

Order Cancellations

Customers who wish to cancel an order should contact us immediately. Orders that have already been processed, prepared for shipment, or dispatched may not be eligible for cancellation.

Contact Us

If you have any questions regarding this Return Policy or need assistance with a return request, please contact our customer support team. We are committed to providing dependable service and helping our business partners throughout the Midwest maintain a reliable supply of quality halal and international food products.

Maaz Distribution Network
11235 Franklin Ave
Franklin Park, IL 60131
Phone: (833) 492-2442